Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 5 - 15 business days
  • Europe : 5 - 20 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Digital downloads
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Privacy policy

    PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

    This Privacy Policy does not apply to the practices of third-parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

    1. INFORMATION I COLLECT

    To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

    2. WHY I NEED YOUR INFORMATION & HOW I USE IT

    I rely on a number of legal bases to collect, use, and share your information, including:
    - as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
    - when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
    - if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
    - as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

    3. INFORMATION SHARING & DISCLOSURE

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
    - Etsy: I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
    - Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
    - Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
    - Compliance with laws: I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
    - Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 7 years (as required by Canadian and EU tax law).
    - Transfers of Personal Information Outside the EU: I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

    4. YOUR RIGHTS

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
    - Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    - Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
    - Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
    - Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    5. HOW TO CONTACT ME

    For purposes of EU data protection law, I, Gail Spirito, am the data controller of your personal information. If you have any questions or concerns, you may email me at: bookfellstudio@gmail.com.
    Alternatively, you may convo me at www.BookfellStudio.etsy.com

    Frequently Asked Questions

    Sizing details

    Bookfell Studio offers notebook inserts in the following sizes:
    (measurements are width x height for inserts when closed)

    Notebook Inserts:
    - A5 ................ (5.8 x 8.25 inches)
    - Cahier .......... (5 x 8.25 inches)
    - Standard ...... (4.33 x 8.25 inches)
    - B6 ................ (4.9 x 6.9 inches)
    - B6 Slim .........(4.25 x 6.9 inches)
    - Personal ...... (3.75 x 6.75 inches)
    - A6 .................(4.1 x 5.8 inches)
    - Field Notes ... (3.5 x 5.5 inches)
    - Passport ...... (3.5 x 4.88 inches)
    - Micro/A7 .......(2.90 x 4.10 inches)
    - Nano .............(2.50 x 3.75 inches)

    When will my item(s) be shipped?

    - Next business day for Quick Ship items
    - Within 10 business days for all other 'made to order' items.

    When will my item(s) arrive? Is COVID19 affecting delivery times?

    Yes.
    COVID19 is currently affecting all postal carriers around the world.
    Canada Post and USPS are no exception. Although our postal carriers are considered essential services, they are now burdened with additional safety procedures and protocols. Please be patient with them as they do their best to deliver our mail at this time of crisis and realize that delays may occur.

    Under normal circumstances, delivery to the U.S.A usually takes 5-10 business days (1-2 weeks). However, these are not normal times. Please allow sufficient time for your order to arrive to you.

    All shipments are posted as soon as possible.

    Canada Post is not accepting delivery to some countries at this time.
    Contact me if you are concerned about your order

    How large are the grid / dot grid squares in your notebooks?

    The sizes are listed below:
    - grid...............5 mm / 0.195 inch
    - dot grid.........5 mm / 0.195 inch
    - heart grid......5 mm / 0.195 inch
    - lined..............6.5 mm / 0.25 inch

    Will my order have postal tracking?

    Most often, Bookfell Studio ships via the following, depending on the size of the order and the destination:
    - Canada Post Small Packet Air (with tracking)
    - Canada Post Letter Mail (without tracking)
    - USPS First Class Package (with tracking)
    Feel free to contact me if you have additional questions.

    Will my order be wrapped carefully and be protected against the elements?

    Yes, absolutely. Bookfell Studio is committed to ensuring that your order arrives safely to you. Your order will be wrapped with care, and layered with weatherproof, recyclable materials.

    Does Bookfell Studio use eco-friendly packaging?

    Yes. Bookfell Studio uses recyclable and eco-friendly packing materials.
    We take great care to ensure that all of our packaging is recyclable, including our weatherproof waxed paper and plastic wrap. Also, on occasion and where applicable, we will reuse older packaging materials, thereby further reducing the environmental burden.
    Reduce, reuse and recycle.

    Legal imprint